Customer Testimonials
Henry was a great help at Walser in getting me into a vehicle that I can enjoy. Skillful in working with customers to ensure exactly what they want and are looking for.
Great experience, relatively painless! Henry Hofstad even came in on his day off to complete the sale. Love my new car 🥰
Mike B was great. Ask for him when buying your new Nissan
Bob Waterloo was great to work with. I knew which vehicle I wanted, a 2025 Ford Expedition, and he had EVERYTHING ready before I walked in the door. This made the trade-in process quick & easy.
We purchased our new vehicle from Cody at Walser Nissan on Wayzata. He was extremely knowledgeable about the vehicle and helpful in every step of the trade in and purchase process. Eric partnered with us to help push for a better rate.
I recently purchased a new car at the Wayzata Nissan and had an incredibly great experience! This is our second vehicle that we had purchased here. Nelsen helped us with our trade in and new purchase. He was very friendly, knowledgeable, informative and answered all our questions. I also want to give a shout out to the manager Eric, he was also very friendly and made us feel comfortable and welcomed. We always receive such positive and great care from this place. We normally service our vehicles at both - Wayzata (this location) and the Burnsville location but previously had ... Read More Google - Jun 29, 2026
Fabulous experience with Mike Benincasa! Would absolutely buy from him again!
I have been trying different Nissan dealerships for service work. This time I tried Walser Nissan for just an oil change. Made an appointment online and brought my car in on time. They told me my car would be ready in about one hour. After 1 1/2 hours I checked on my car. They said it had just gotten in. By the time they came and got me it was over 2 hours for a simple oil change and complimentary vehicle check. No communication what so ever during the whole process except to tell me all the things I need taken care of ... Read More DealerRater - Jun 27, 2026
I recently purchased a used Nissan Ariya and had a tow hitch installed. Both my salesperson and service manager were excellent. They provided detailed instructions in a professional way, kept me informed during the buying and the service process, and I was pleased with the results. Thank you to James and Traci.
Mike B. was very informative about all the vehicle info, and looked up things if he didn't know. He went through all the plans and extras so we could make informed decisions. It was a pleasant experience! We would recommend working with Walser and it's associates! Thank you, Mike!
Great experience. They were ready for me when I arrived and were able to answer all of my questions.
I worked with Michael Benincasa to find a vehicle that was the right fit for me. Michael did a great job showing me options available and was able to speak in detail about the various vehicles and the accessories. It was pretty impressive. It was low pressure and informative - just the way buying a car should be!
I had really great experience at that time. Thank you so much for the providing the service!!
Thorough, great work and sent me a video explaining things while car was in service. Friendly dealership.
Mike Benincasa was amazing and very helpful highly suggest
Overall it was a good experience. I did have a long wait but they were very accommodating and lent me a loaner car for no charge. The staff was very nice. I would recommend to friends.
Michael Benincasa @ Walser Nissan Wayzata was amazing!
I leased a 2025 Nissan Murano from this dealership early last year, and while there were some positive aspects, overall I wouldn’t recommend purchasing here.
First, I do want to call out my sales rep—he was helpful, professional, and went above and beyond during the process. That made the initial experience pleasant.
However, there were several downsides that would prevent me from coming back. The upfront pricing felt average at best, and in hindsight, I believe I left money on the table. I’ve since purchased another vehicle in 2026 from a different dealership and realized how much better the ... Read More Google - Jun 15, 2026
Tom made the whole buying a car experience painless. Thanks a lot!
Communication between departments is poor. I was promised a fix for a problem. It was not fixed. Don't promise what you can't deliver. I felt like once you had my money i was no longer a priority. You can do better!
My patience and tolerance threshold for buying a car is very low and is rarely enjoyable for me. Today was different! It still took 2+ hours, but I actually enjoyed my time there. Everyone was very friendly. Hopefully I didn't annoy others that were there, as a few of us were having some laughs and a "good ole days" conversations from the North Stars to Gramma B's and all points in between. Small world as we knew some of the same people along the way! Sales Manager Eric was great as I called him a week ago ... Read More Google - Jun 14, 2026
Faith was great to work with!
Worked with Mike B. on a pre-owned black on black Jaguar F-Type. Great guy. Very knowledgeable. Showed me the service records. Ended up going with a car out of state, due to it being in a different color combination.
I had a scheduled time to pick up the car so knew I was coming. Said it had been detailed the day before...it looked terrible inside and out.
The Jeep I traded-in did not get paid off for over a couple weeks. I was placed into collections. The trucks windshield wipers needed to be replaced. I came back to get my plates and they didn't have the mount. It has been a rough start.
The cost of the brake fluid flush was twice the price as if I had taken it to a local mechanic shop.
The car I bought less than 2 months ago is a lemon. I bought an extended warranty in case of a situation like this, but when I took the vehicle to the dealership to be repaired, Service claims nothing was wrong with it.
Bob was great to work with. Even though he was working with a second customer I never felt like I was neglected. And got me the best deal he could.
Tom was great to work with! He was very helpful and not pushy at all.
BOB W ROCKS!
Walzer did a payoff on my loan and still owes money because it was not sent and received by the bank within the required timeframe. Now after supposedly paying off the loan I still owe money. This whole purchase has become a fiasco and quite frankly I am now xxxxxx off.
initial salesman shifted to another contact without explanation, 2nd salesman adequate on making the sale his follow up after the sale was forced minimum, will his boss is suspected of lying to put off the requested title registration to the husband's name. Lady in charge of filing was wonderful, but because of will was ineffective. Car has issues cruise control, seat assignment, fixing it creates a logistics problem and more time and effort on our part. I found the car online made inquiries paid cash for the car, no trade in. It couldn't have been an easier for ... Read More DealerRater - Jun 3, 2026
I went on the website to look for a car, received a call by their professional car salesman by the name of Bob, who was very very helpful and informative and the finance guy Brian was awesome
I had a good experience with Walser with the exception of some challenges with the financing. Tom was a great salesperson with great experience!
Excellent service. Oil change and tire rotation. Timely work. Reasonable charges for all services done.
Great experience at Walser Nissan Wayzata w Mike B and assist from Nelson. Originally went in to test drive Rogue and w extra information I needed pivoted to Frontier. Biggest concern was if would fit in garage. They had a solution for me to make sure it did
I have had company car for majority of my life to first experience buying new. Have heard many rough experiences going through the process. This was not that at all which is great. They listen to what you want in a vehicle and go from there
I had been into numerous dealerships ... Read More Google - May 31, 2026
Great Experience and Jake helped me through every part of the process and made things very easy
Good dealership but service center is difficult. When you schedule a service appointment you don’t get in at that time. You get put in a line. Average wait time for a standard oil change has been 3 hours or more on 5 different trips.
recently purchased a pre-owned vehicle from Walser Nissan in Wayzata. I worked with Nelsen. I would like start by saying that purchasing my vehicle from here was not a good experience. My sales rep was very unprofessional. There were several issues throughout the transaction and the lack of professionalism and customer service was appalling.
I started the purchase process online so I could get financing and everything approved before wasting time at the dealership as I knew I wanted the exact vehicle. Prior to signing the paperwork I had asked several questions regarding vehicle damage, if the vehicle came with ... Read More DealerRater - May 29, 2026
Great staff and more choices on the lot. Completed all documents on a pc rather than paper which made the process easy and efficient. I would buy there again.
I had a great experience with the service department at this dealership. Davie went above and beyond to make sure everything was handled professionally and efficiently. He kept me updated throughout the process, answered all my questions, and made the entire experience stress free. I truly appreciate Davie’s honesty, professionalism, and attention to detail. I highly recommend both Davie and the service team!
Jake in Wayzata went above and beyond to make everything happen. I’d 100% recommend Jake, and the entire Walser Nissan Wayzata team. Thank you.
The dealership website claims "Walser Reconditioning Process: All vehicles undergo a rigorous 35-stage process including a 190-point mechanical and visual inspection at our Walser Automotive Recon Center, the largest of its kind in the Upper Midwest." However, my husband and son drove 12 hours to the dealership to purchase a vehicle that ended up having a considerably undersized aftermarket cabin-air filter. He went to a local Nissan dealership to have an appropriate filter placed in the vehicle. When he followed-up with the Loyalty Manger who sold him the vehicle he was told they would "not be participating in ... Read More DealerRater - May 23, 2026
This was not a terrible experience but they missed several opportunities to be excellent. Did not offer a car fax at the time of sale. Found out immediately after the purchase that the air didn’t work and the cruise control didn’t work. They would not offer to fix them. Had to pay $1000 for my mechanic to fix it.
Jake gave such an amazing service and helped get us a great deal, while also being considerate of all the needs I have, and offering every option for me that would fot my financial needs.
Nelsen was my salesperson. He was so efficient, professional, friendly and knowledgeable. He made the leasing experience so easy. He was very patient and helped me set my phone up in the car. I will highly recommend him to friends and family. Patty Brills
Quality and condition of car wasn’t what they led on. And only one key
Great customer service. Never was pressured and we had a great experience! Great job Henry!
Mike was excellent!
I came and took a test ride in the car a month before buying it and my trade in deal was still good and then all went as smooth as silk.
Henry was awesome and he helped me to accomplish a huge step in my life, I was able to finance a car without a cosigner thank you Henry. I couldn’t have done it without you.
Great customer service. Appreciate the courtesy and helpful service tech. Was timely and was on my way.
Mike was excellent at Walser Nissan, he went above and beyond in getting us taken care of with our vehicle purchase. Would strongly recommend purchasing a vehicle with them and seeing the team at Walser.
Mike Benincasa was very helpful in selling me a used Nissan.
Poor back office staff and getting thing completed after the fact, I had to call twice and they had to send two check before our trade in was actually paid off.
Jake at Walser Nissan was absolutely awesome! Did not waste any time and helped me find the perfect vehicle! Nobody tried to sell me on something I wasn't there to look for. Great environment and awesome people that I talked to.
Jake was great to work with. Everything went very smooth and everyone was so nice.
Mike Benincasa
Worked with Henry Hofstad. Was very helpful. Great experience
Very knowledgeable and helpful. Delivered what was promised to us. Totally satisfied with the service.
We recently purchased a vehicle from this dealership, and unfortunately our experience has been extremely disappointing.
Within just over a week of owning the vehicle, we discovered it was previously used in Canada, which means many of the vehicle’s settings are locked in the metric system. This is not a simple setting change and requires additional work and cost to correct—something that was never clearly disclosed to us during the purchase process. When we reached out to the dealership for help, our concerns were dismissed, and we were told this would be entirely our responsibility. The lack of ... Read More DealerRater - May 4, 2026
My husband and I had an outstanding experience working with Jake at the Nissan dealership in Minnetonka. From the moment we walked in, he went above and beyond to make the entire process smooth, comfortable, and actually enjoyable—something you don’t always expect when buying a car.
Jake was knowledgeable, patient, and never pushy. He took the time to really understand what we were looking for, answered all are questions thoroughly, and made sure we felt confident in our decision. What stood out most was genuine care—he wasn’t just trying to make a sale, he truly wanted ... Read More Google - May 4, 2026
Imagine you could afford a car that is over $45,000 Now imagine you could go to Walser and get two cars for the same amount of money. I think you understand how great of a deal this is.
I went with my parents to trade in their cars. We had spoken with Michael Benincasa and he was so sweet. He was very helpful with all my parents questions. As well as even though I wasn't there for my own car he made me feel so welcomed and apart of the process!
Another great car buying experience today with Walser. The best way I can sum things up is: Consistent, Courteous, and Casual. Justin gave me a fair price on trade, and Dylan, who is half my age, impressed me more than any client advisor I’ve ever worked with. And they are both almost as much of a gear-head as I am. Almost. Thanks!
I cannot say enough good things about this dealership. I called and spoke with Cody and explained to him I was in a really tight spot with a Buick that I was sold and it was a lemon and I had been having troubles with since I bought it from a different dealership. Cody was very empathetic and told me he would see what they can do to help me. I filled out the forms I needed to and when he came back he told me they could take in more for my Buick than I would have imagined and ... Read More Google - Apr 29, 2026
Shop diagnosed the issue quickly and provided me with options and helped work with the dealer I bought the car from to get it paid for.
I had a great experience working with James. The whole process was quick, easy, and actually enjoyable, which isn't always something you can say about buying a car. He was pleasant to work with, straightforward, and made everything feel smooth from start to finish! Thanks again!
We were looking for months for a used car and we were not sure which model we wanted- we met Tom sklar at Walser Nissan who was amazing and helped us through the process of eliminating various car models- he was honest and no pressure and helped us figure out which car would be the best for our needs- he pulled up stats on every car and encouraged us to drive at least five different models- he is the best in particular if you don't like being pressured buy car salesman
Good customer service. They got me in and out fast.Will highly recommend this dealership.
Excellent service experience. The service engineer quickly identified and fixed the loose gasket causing the engine light issue on my Nissan Rogue. Very professional and knowledgeable—highly satisfied with the service.
Nothing short of awesome! Everyone was eager to help, making the experience amazing! I would recommend Walser Nissan for all automotive needs!
My sunroof stopped closing in so I brought it in for repair. I was impressed by the service department here. Granted, my standards for dealership service are rock-bottom low (bad past experiences elsewhere). David texted with me every step of the way and wasn't annoyed by having to text me back as I had questions, etc. while getting my car worked on. They kept me updated as they worked on it and had updates. They also let me know when it would be done and gave me Uber credits to get home and back to pick it up!
I cannot say enough good things about this dealership. I called and spoke with Cody and explained to him I was in a really tight spot with a Buick that I was sold and it was a lemon and I had been having troubles with since I bought it from a different dealership. Cody was very empathetic and told me he would see what they can do to help me. I filled out the forms I needed to and when he came back he told me they could take in more for my Buick than I would have imagined and ... Read More DealerRater - Apr 24, 2026
Thank you so much Mike Benincasa for the polite, professional, and very helpful service! Will be suggesting you to everyone who is looking to buy a car. Mike was very thorough explaining the process and made buying a car fun and easy.
Needed service and a 100k-mile service for my Frontier, they uncovered some problems which required me to leave it there over the holidays. They allowed me to use a rental for as long as I needed and gave me some very solid discounts for the inconvenience. Very communicative and helpful, and reasonably-priced for a dealership. Would recommend!
Great experience with Mike B. in finding our new Rogue! Mike listened to what we were looking to find in a vehicle and in no time we had the vehicle we wanted. Very knowledgeable about our Rogue and details about finalizing our deal.
James lackay helped us in looking through their inventory. Absolutely amazing service and help provided, made the the entire experience worthwhile. Would definitely come back to the dealership.
Mike Benincala was so good with us because he listened so well to everything I said. We bought a great car and he was great.
TO QUOTE TOMMY BOY - "If you want me to take a dump in a box and mark it guaranteed I will, I got spare time."
I live an hour away and saw a 2015 Prius on their website. I didn't know what to expect when I walked in. The salesperson Cody was very polite. I am grateful for his assistance.
HOWEVER, 1 week later I had to take the car I just bought from this place in to have it looked at due to an oil leak. They also left me with 1/8 of a tank of gas when ... Read More Google - Apr 15, 2026
Bought my car 2 weeks ago. The experience was great. He was very understandable and friendly made it feel as a safe space. Walked out happy. Thank you Mike B!
Ordered a part for my truck, came back a week later when it was in. Turned out to be wrong part. Ordered new part and price more than doubled. Found new part at another dealer for much cheaper. Dealer completely would not on price when I had just bought the truck a week earlier. Salesman I worked with was busy trying to sell a car to another customer at the same time. I wanted to be completed by a certain time as I had some family waiting on me to get back. Needless to say I was late after being ... Read More DealerRater - Apr 8, 2026
Great service and attention to detail on the purchase of my car.....will certainly be the first place I look for my next Nssan.....
Highly recommend this location. Nissan is an incredibly affordable and nice car at the moment, and this dealership will take good care of you. The sales team is a lot of fun and very knowledgable. You can tell they take pride in their work. I never felt dismissed being a woman, which unfortunately isn't always the case in car purchasing!
Jake what's excellent Great customer service I couldn't have asked for a better person. Gave me information needed for me to make a great decision on purchasing a new vehicle. So if you guys are in need of a vehicle, check them out.
My experience was awesome and I never felt pressured into buying anything it was amazing experience
I had a great experience with Faith who helped me purchase my car today. She was amazing to work with!!!! Took her time explaining and answered all my questions and made my buying process easy and stress free. I really appreciate the professionalism and patience overall!!
I dropped off my car for a steering wheel alignment and the technician and the procedure was professional and easy. They were very friendly helpful. I recommend Nissan to everyone.
The whole team was awesome in not only helping me get into a car loan but a new car with lower interest rates
Jake was great to work with. The entire team was wonderful and worked to get us the car we wanted. They spent the time needed to answer our questions with care and honesty.
Nelsen Opare-Addo was an amazing salesman for us! He showed us the vehicle, addressed any concerns we had and wasn't trying to sell us the vehicle. I've managed some top finance teams in my lifetime and Nelsen had the traits in what I looked for in my sales team. Also, there was a couple issues after we had purchased the vehicle. We brought in the truck and explained the issue. Thankfully Walser Nissan took the time to fix the issues and make sure the truck was the way we had expected on everything was fixed without any hassle ... Read More DealerRater - Mar 29, 2026
Was told everything was covered but when I went in ended up paying for everything
Mike Benincasa did an excellent job. He was bery knowlegeable about all the paperwork and was teuly an advocate for me as the buyer. He helped me get the originally listed price and was able to remove some unnecessary charges. Walser also has a surprisingly good warranty program.
Jake did a great job helping me with my first leased vehicle. Explained everything well and worked within my budget to make it an overall great experience. Only downside is the internet isnt the greatest inside, otherwise no complaints!
Haven’t heard back about my issue. I’m having with my radio. They keep giving me the runaround.
Good experience at WNW. Great service from Kirk T and Mike B.
Great experience. I knew what I wanted, and they got it done promptly. Good warranty coverage.