Customer Testimonials
Test drove a car today and Kevin White assisted me. He had great, positive energy and was super helpful! Highly recommend working with him if you ever visit the dealership!
Kevin White did a fantastic job of keeping everything clear and fun when searching for our next vehicle. Highly recommend asking for Kevin. Thanks!
We were in for a recall issue.
Provided fast and thorough service. The service inspection video from the mechanic is detailed and very helpful. Traci Marsh was my service advisor and he explained everything clearly up front and any changes afterwards. I definitely recommend having your vehicle serviced here by Traci and team.
Had a great experience here, the service and communication was on point. My vehicle needed a whole new engine and some parts were on back order a little bit. But they still got it done within a good time frame. My representative was very personable and answered any questions I had right away.
Davin the service man was very friendly and helpful.
I always appreciate the service I receive at Walser Nissan Wayzata and like the area for customers to wait while their vehicles are being serviced.
James approached us immediately, was friendly but not pushy. He shared all relevant information with us.
Great service, fast time, good with communication throughout the appt. Easy to take my car here.
Will crew was very nice and helpful also Doug in collision was great and very helpful
I was updated on progress. When I asked about applying a coupon they helped me save $50
I was told that my rear brake pads and rotors needed to be replaced. I just got them replaced by you with my last visit in March. You said brake pad measurement came in at 4mm. So either they were never replaced by you or I'm not sure why they came back with that recommendation. The service advisor was supposed to get back to me on this after my appointment when I mentioned this but I never heard back. I've been a customer for 10 years, this isn't the first time this has happened with you. I'll ... Read More Google - Nov 8, 2026
Service was timely and professional Additional info was provided regarding possible service
Great environment. Helpful, professional, and personal. Mike my sales guy was great and I’m super happy with my new truck.
The service was great. They took time to answer my questions and provide a comfortable spot to sit while I waited.
Steve was absolutely wonderful to speak with! I called with questions about my Nissan Armada, and I truly appreciated his knowledge, kindness, and willingness to help. He helped clarify important information about my vehicle while I was trying to find the correct transmission, and his guidance made a difference.
What stood out most was how personable and helpful he was. Finding the right person to answer your questions can make a stressful situation so much easier, and Steve was that person for me. His professionalism and warmth deserve recognition.
Thank you, Steve, for such a positive experience and for being ... Read More Google - Nov 6, 2026
The Walser Nissan team is the best! Clear communication during the entire process and excellent service for all my vehicles.
Always great service and they never pressure you to purchase a service you don't need.
Great! Customer services!...
We had such a great experience at Walser Nissan Wayzata! Jake was absolutely fantastic to work with. He was down-to-earth, personable, easy to relate to, and never once made us feel pressured. He made the entire car-buying process comfortable and enjoyable. We had such a positive experience that we ended up buying two vehicles!
The sales manager and finance manager were also wonderful to work with. Everyone we interacted with was friendly, professional, and genuinely helpful. It was refreshing to have such a positive experience from start to finish.
We can’t say enough good things about Jake and the ... Read More Google - Nov 4, 2026
I had a great experience purchasing my 2023 Nissan Ariya, and Faith made the entire process smooth and enjoyable! She went above and beyond to make sure I got everything I needed. She took the time to walk me through all the features of the vehicle, explain how everything worked, and answer all of my questions. Even when she didn’t immediately know an answer, she was quick to find the information and make sure I had the right answer.I never felt rushed, and I really appreciated how knowledgeable, patient, and helpful she was throughout the entire experience. It’s ... Read More Google - Nov 4, 2026
I met with Eric in service department. I let him know about work being done and also mentioned a concern with glove cpmpartment. He had technition check into and said can order a part and will call once comes in. I was very satisfied with his solution.
Everyone very pleasant. It cost $30 more than last oil change. I wonder why. Also, they are wanting me to replace my rotors. Because they're aftermarket, the Nissan dealership has put them on in the first place. Why should I replace them? The only place my car has ever been is the Nissan dealership. In waizetta, that's the only place I have ever done maintenance, and now they want to replace them because they put aftermarket on that's a rip-off.
I recently had the pleasure of working with Bob and had a wonderful experience from the test drive all the way through signing! I drove away in a beautiful Nissan Rogue that I’ve genuinely enjoyed driving every day since. Bob was incredibly knowledgeable about the car industry and took the time to crunch the numbers to find the best possible lease deal for me. He made the entire process smooth, easy, and stress-free.
Amazing experience from looking for a vehicle to driving it off the lot! Walser Nissan Wayzata understands what great customer service looks like!
The communication was great. I was informed through the whole process. It was quick and easy for both the drop off and pickup.
Absolutely everything went as agreed upon and expected. Cody was phenomenal to work with and if/when I need to purchase again I’ll be back. Thank you Walser & Cody for making this truck purchase so easy and seamless. 10 out of 10.
The last time I was here it took almost 2 hours for a tire change. Today I'm here for a tire rotation. It was more than an hour before my car was even brought into the service area.
I really appreciated the video and diagnostic report and the communication at every step of the way!
If you are looking to buy a vehicle, this is the place to go! I just bought a truck from them and was so impressed by their customer service. They treated us with the utmost kindness and respect from start to finish. Every step of the process was explained perfectly, so there were no surprises. A special shout-out to the finance lady, who was incredibly sweet and helpful! Even my 7-year-old daughter had a great time and is totally in love with the new truck. Thank you all for making this such a positive experience!
I recently visited Walser Nissan Wayzata for service, and I was very pleased with the experience. The team provided excellent, professional care for my vehicle, and the entire process was efficient and stress-free. I would definitely recommend this service center to others looking for high-quality, reliable maintenance.
Mike he is doing good job for me
Tracy provided everything I needed. Ty
Nice looking remodel and the service department is very nice and accommodating. The crew was also friendly, great customer service
Traci is great, easy to work with and he is good at communicating and answering questions.
Bought a Nissan Ariya here and the process was very smooth. Mike Benincasa showed us the car and answered all our questions. Didn't try to sell us anything we didn't want. Told us our options without any nonsense, and didn't waste our time trying to upsell. A great dealership if you know what you want and just want test drive and buy
Returned a used vehicle to Walser Nissan on October 12th after buying it on the 10th. Was told the check would be received within 10 days. Called at 14 days and was told it would be another 14 days. Check showed up on day 22, not long after writing this original review. Undisclosed damaged vehicle currently still listed for the same price. Very shady, use caution. Would not recommend.
Walzer Nissan Wayzata was great to work with. This our second vehicle purchase from them and we would definitely purchase again.
Moe did a great job and was very helpful in checking me in and explaining everything to me.
Great Place to buy a car, friendly easy to deal with, comfortable atmosphere, all who helped us were happy to do so and smiled and made us feel like we were the only customer in the building.
Not satisfied with the service received. When you pay for a service you should receive something for it. Not just an I don't know, bit sorry we are going to charge you even though we did nothing.
Always very accommodating and efficient. I always know what work is recommended and why. I've been using this service center for 15+ years!
I had a wonderful experience, quick, fast, and service was great. Great coffee also!! Thanks
The service department was friendly, knowledgeable, professional, and helpful throughout the tire-buying process. They explained my options, provided excellent customer service, and made purchasing new tires an easy and stress-free experience.
Service here is great, BUT the team can work on price transparency. I did not get a complete quote for the services I was getting and was informed after the work had been done that my coupons can only be used on one service at a time. If I had known before the service started, I would have scheduled a different time to come back for the second service to use my second coupon, especially during this economy :). Service agent promised he would reach back to me upon consulting his manager for partial refund and I never heard back. I ... Read More DealerRater - Oct 20, 2026
I had an 8 AM appointment employees were late that day. I was not even let in to the building until 840 even though I had the first appointment of the day the person working with me was very apologetic very very very apologetic, but the discount applied was not worth the aggravation.
I recently bought a GMC Sierra Denali. I needed to have a front license plate mounted after I bought it. Was told to come in because it was ordered. Scheduled an appointment, came in and they didn’t have the mount. Gave them time to order it. Scheduled another appointment, came in to have the plate mounted again and an oil change. Waited 2 hours only to be told nothing had been done. Decided to decline service that day. Very disappointed with their inability to take care of a new customer.
The service work here is fantastic. I've never had an issue or problem. It's fast, complete and done correctly the first time.
I live in CT. and purchased a 2017 Audi RS3 from Walser Nissan Wayzata who was a pleasure to deal with. I needed a PPI and selected an Euro enthusiast shop close to them for my inspection. They dropped the car off for the inspection at no charge. The inspection came back with flying colors and we made a deal. I contracted a shipping company who showed up and Walser made sure my car was loaded up properly and even included a 60 day temporary registration. The car was delivered on time and in perfect condition. Thank you Henry Hofstad for being ... Read More DealerRater - Oct 19, 2026
Great employees great service . There was no pressure . Very friendly and knowledgeable .I love my new used car!
On task and efficient they did very well in taking care of us. Well done
They only completed one of three things I asked and their excuse was they were too busy with other people. I will not be returning to you
Easy to make an appointment and the service was completed promptly. Coffee was good, too.
Great experience as always at this servic center. This is the second car I've purchased from them and I've done all my service through them.
I brought my car in for repairs on a Monday and was told it would take approximately 6 hours to complete. I didn’t get my car back till Wednesday afternoon. Moreover, the repairs that were done weren’t done well, because my car is making a clunking noise in the area where they replaced a ball joint, which means I now have to go back in this week to get the car repaired again
I have been with Nissan for many years with 2 Altimas and now a Rogue. I have used their service department for the maintenance from start to finish on the 2014 Altima. They have a wonderful service department. The staff are always helpful when I have questions. I like the multipoint inspection. This helps me plan for future maintenance issues. The salesman Henry Hofstad was wonderful to work with on buying the 2026 Rogue and trading in the 2014 Altima.
I have been waiting 3.5 hours for the service department to service my vehicle. No updates. I was here last week for 3 hours for them to diagnose my vehicle seat belt sensor issue under warranty. They didn’t have the part, ordered it in. I’m here now to have that part installed. My scheduled appointment was 3.5 hours ago. I had to go back and find out what’s going on because they don’t communicate. They can get to it in 20 mins and it will take an hour to fix. No loaner cars available. If you don’t have people ... Read More Google - Oct 9, 2026
Friendly staff, fast service. They noticed an issue with my vehicle right away and handled it perfectly!!
Tom was very helpful and easy to work with. Everything went quickly and smoothly. I did not finance but paid in full. This was easy..
The staff was very friendly as I entered the building. My sales representative was a new salesman. He was very thorough
I had a great experience with Nissan. Been with them for many years and they helped satisfy my needs on my new car.
The prices are too expensive, and the service was not good. I was not satisfied with my experience. I would not recommend this dealership.
I had an issue with my frontier making noise at highway speed coming from the windshield. I brought the vehicle in and had a video of the exact problem happening, of which they told me that was very helpful. They could not reproduce the noise despite driving my vehicle enough to use a quarter of a tank of gas. After that they told me I would need to wait till the noise occurred all the time before they would fix it. After dealing with the noise to the point I couldn't stand it anymore I took a deep dive ... Read More DealerRater - Sep 30, 2026
Process to purchase was easy. Vehicle was in great condition with all accessories and extras. Service department did additional check after I took possession to ensure all systems and switches worked. Friendly staff.
Very professional sales person we dealt with did great job, I would give him a raise. A+ Service.
Great customer service. Tom in sales wonderful. Service team easy to work with. Happy owner of a beautiful Armada P4X
Buena atención en todo el asesoramiento lo recomiendo y volvería a comprar en el concesionario.
I had a great experience working with Faith and I couldn’t recommend her enough. She made the car buying process so easy!
its really good dealer everything went fine, process went smoothly. So no complaints. enjoying my new veichle
Great service and friendly staff. You service shop is the best too, always friendly and helping.
We had a bait and switch pulled on us. We were told that they would match an offer on trade in from a different deslership, so we drove all the way to the cities, they then decided to deny that price they said they would honor. Wich was 2,000 trade in. They had a discount on the brand new car we were going to buy, an extra $850 off. Wich is funny considering that perfectly totals the $2,000 they claimed to offer us on the phone. They couldn’t keep their story straight about how they got to that price, and when we ... Read More Google - Sep 19, 2026
The technicians were nice but to recommend a new transfer case for $11k for a vehicle with 50,000 miles and worth $30k is ridiculous as the first option because an auto 4 wheel drive light keeps flashing on the dash. I loved my Armada but am now posting and telling everyone I know not to buy a Nissan.
It was all good thank you I don’t have any more words to write
The dealership was fine and did a good job however I hate surveys and feel your surveys unfair to everyone involved
Worst experience I have ever had. Hate you people with all my heart and soul I would even give up pizza if you didn’t exist anymore
Bought a Jeep remotely. Overall, it was a very good experience. Purchase process went smoothly and delivery to WI was inexpensive. Vehicle has a little undisclosed tough up paint but I still love it!
So far so good. The staff and sales (Nelson) have been great. The jury is still out on keeping the vehicle although..
Disappointed that we were told the brand new vehicle was cleaned and ready to go. Windows filthy inside and out, top of vehicle covered in dust and bug splatter everywhere. Follow up on my phone calls to sales department went unanswered until a wonderful lady is some other department listened to my concerns and made me feel better about that dealership experience.
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