Customer Testimonials
Service is so bad. Every time I got there have to waited some time 3 hours. I just got a new car for about 2 weeks the make me pay $493 for fixing the cable what is bumper to bumper warranty? And i haven't receive $200 for gas as they promised when by my new car. I will not refer my friends and family to this dealership. Lol
Both the salesperson and manager I worked with were great. I got a fair trade-in value and a smooth buying process.
Walser Nissan Wayzata was a pleasure to do business with. Our salesperson was knowledgeable, professional and very patient. He addressed all our concerns and answered our numerous questions.
I am a repeat customer with Walser Nissan in Wayzata because of their no nonsense, upfront pricing and authentic customer service. James Lackay has been a dream to work with. He is kind, knowledgeable, patient and an extremely good communicator. He went above and beyond to answer all of my inquiries and never made me feel like a bother. No other dealership experience has compared.
This dealer was not provided a transparency to customers. They did not take care good a vehicle what customers bought it.
Mike wax excellent, if there’s anyone you want to sell you a car speak to him.
We worked with Bob Waterloo as an out of state buyer and he could not have made the process easier for us. He was always prompt to respond to our questions, valued our trade fairly, and even arranged to meet us at a halfway point to take possession. Would highly recommend working with Bob and Walser!
Great experience purchasing the 2026 Nissan Pathfinder. Jake our Sales rep was super helpful during the process
Sales Advisor Bob Waterloo was really nice, and process went nice and easy. Thank You Bob
Mike Benincasa was such a joy and very helpful and patient with us choosing a vehicle, defineatly recommend him!
Coolest place ever. Everything happens right there. No going back and forth to a manager. The credit man was great and my salesperson Mike was amazing!
Mike was awesome, gave us the whole tour and will definitely be back here for any vehicle I plan on purchasing
Jake Elofson was very nice person. He helps me to find the perfect car for me. He is a very respectful person.
After sale customer service was unsatisfactory. Purchased anti-rusting add-on with my vehicle purchase. I was sent to a third party. The solution they used dripped off my vehicle into my garage. Smell was in my house as well as in garage. Made me physically sick. Tool 4 days to air out my house and more than 2 weeks for the garage. Stain remains on the garage floor. Discussed with Eric Gordon and Dylan Harrison. No resolution has been made after promises that they would make this right. I have made numerous calls and one visit to dealership with no follow-up response by ... Read More DealerRater - Aug 6, 2026
Mike did a great job being upfront and forward with our purchase of a used nissan pathfinder
We appreciated Faith taking the time to inform us on the Walser process, especially on a Saturday evening. She stayed after hours to assist us and provided great service!
Purchase of vehicle was fast and easy. After purchase was a nightmare to fix issues.
Purchased a used vehicle, drove home that very same day and the TPMS light went on. Called James back and he told me to come back in and it will be fixed. Came back the next day, Service department had no idea I was coming or if it would be covered. Sat there for an hour, service center said they could order parts and it would be covered but needed to reschedule service because they did not carry the parts. Rescheduled service for the following ... Read More DealerRater - Jul 30, 2026
Worked with Tom Sklar when looking at a Nissan Armada. He did a wonderful job walking us through the vehicle and all of its features. He made the purchasing process very smooth explaining everything along the way. Definitely ask for Tom when looking for a new vehicle.
Exceptional service in purchasing a vehicle from this dealership using Mike Benincasa. Friendly and efficient in every aspect! Thanks Mike!
No pressure, just good deals and very helpful employees. The buying experience was very positive.
honestly one of the most friendly staff! davin was amazing and very patient with me when i didn’t understand something!
It was an excellent services. Keep going. A special thanks to Mr. Tom Sclar and Angela
The AI scheduler needs work. The salesperson we worked with, Henry I think. He needs alot of work in speaking with people. He lacks in making a connection. He is not personable at all.
Jake Elofson was a dream to work with. Knowledgeable and professional. He made our car buying experience a dream.
Mike helped me purchase my first car. He was very thorough and patient with me as a first-time buyer trying to understand everything. He was personable and informative. Go see Mike!
I purchased a used vehicle from Walser Nissan and am very happy with it. I am confident that the Walser reconditioning center does a great job of fixing any problems with a used vehicle. Take time to look at the videos they provide of this and you'll see they are very thorough in this process. Great people to work with too. No pressure and they'll help you find the vehicle you want with patience. Very upfront too.
Tom Sklar worked diligently with me nearly all day to help me get what I was looking for in my new vehicle with his manager even assisting. We found what I was looking for at the Coon Rapids location. They sent another employ to pick up the car and bring to the Wayzata location and had it detailed, ready for me to pick up. Thank you so much for all your help!
I had a good interaction with the sale team. They were helpful and professional. Despite having immediate warranty issues, the service team was outstanding. Very professional and helpful.
Danny Duaz was our Sales Agent at Walser Wayzata. Danny was polite and courteous to talk to and this was our first time at Walser KIA.
My Wife has always been a KIA Sportage fan, but decided to get a KIA Sorento, SX-Prestige, with all the options.
Danny greated us and showed us several examples of the 2026 Sorento, SX-Prestige. Once my Wife decided on the color, she took it for a drive and she liked how much better the Sorento handled, compared to the Sportage.
They did a appraisal on her Sportage 2020 and I negotiated a slightly better trade-in amount. ... Read More Google - Jul 19, 2026
Henry was super helpful in walking through the entire car buying process!
I had a great experience at this dealership. I worked directly with Mike Benincasa, he was very personable, knowledgeable, and helpful throughout the entire process. He answered all of my questions and made everything easy from start to finish. I really appreciated the thorough customer service from all the employees I encountered and would definitely recommend this dealership to others.
It took 4 separate trips to go to the dealership to get rear washer leak repaired!!! Not good
We bought a Nissan from Mike at Walser Nissan Wayzata. We had a great experience from the first phone call to him to the time we drove off the lot. I would recommend him to anyone. Every body there was great!!!
Everyone at the dealership was not only helpful, but very friendly. Our sales associate, Cody, went above and beyond for us to make this a hassle-free process!
Mike Benincasa, did a great job! Got us into the used vehicle we wanted.
Jake Elofson at Walser Nissan Wayzata was a pleasure to work with: responsive, courteous and helpful….made purchasing a great car even more pleasant. Many thanks to him!!
I left my car for ac check in the morning l, they called me after 4 hours that they couldn't look at it.
Mike was amazing! Even after all was said and done.. everything went amazingly well. Best Pele to do business with!
Mike Benincasa was great to work with during the entire process of purchasing my new GMC Sierra truck.
Mike was super patient and helpful through the whole process. He was amazing at explaining everything and was super personable. Definitely recommend working with him!
Had a great experience here trading in my vehicle and purchasing a new SUV for the family. The staff are very helpful and Henry was our main salesman for this transaction. He did great and found us exactly what we were looking for. He also made sure to help solve some little issues that came up with our new vehicle right away. I had a good experience here and would recommend this location for getting a new or used vehicle! ML
Henry was a great help at Walser in getting me into a vehicle that I can enjoy. Skillful in working with customers to ensure exactly what they want and are looking for.
Great experience, relatively painless! Henry Hofstad even came in on his day off to complete the sale. Love my new car 🥰
Mike B was great. Ask for him when buying your new Nissan
Bob Waterloo was great to work with. I knew which vehicle I wanted, a 2025 Ford Expedition, and he had EVERYTHING ready before I walked in the door. This made the trade-in process quick & easy.
We purchased our new vehicle from Cody at Walser Nissan on Wayzata. He was extremely knowledgeable about the vehicle and helpful in every step of the trade in and purchase process. Eric partnered with us to help push for a better rate.
I recently purchased a new car at the Wayzata Nissan and had an incredibly great experience! This is our second vehicle that we had purchased here. Nelsen helped us with our trade in and new purchase. He was very friendly, knowledgeable, informative and answered all our questions. I also want to give a shout out to the manager Eric, he was also very friendly and made us feel comfortable and welcomed. We always receive such positive and great care from this place. We normally service our vehicles at both - Wayzata (this location) and the Burnsville location but previously had ... Read More Google - Jun 29, 2026
Fabulous experience with Mike Benincasa! Would absolutely buy from him again!
I have been trying different Nissan dealerships for service work. This time I tried Walser Nissan for just an oil change. Made an appointment online and brought my car in on time. They told me my car would be ready in about one hour. After 1 1/2 hours I checked on my car. They said it had just gotten in. By the time they came and got me it was over 2 hours for a simple oil change and complimentary vehicle check. No communication what so ever during the whole process except to tell me all the things I need taken care of ... Read More DealerRater - Jun 27, 2026
I recently purchased a used Nissan Ariya and had a tow hitch installed. Both my salesperson and service manager were excellent. They provided detailed instructions in a professional way, kept me informed during the buying and the service process, and I was pleased with the results. Thank you to James and Traci.
Mike B. was very informative about all the vehicle info, and looked up things if he didn't know. He went through all the plans and extras so we could make informed decisions. It was a pleasant experience! We would recommend working with Walser and it's associates! Thank you, Mike!
Great experience. They were ready for me when I arrived and were able to answer all of my questions.
I worked with Michael Benincasa to find a vehicle that was the right fit for me. Michael did a great job showing me options available and was able to speak in detail about the various vehicles and the accessories. It was pretty impressive. It was low pressure and informative - just the way buying a car should be!
I had really great experience at that time. Thank you so much for the providing the service!!
Thorough, great work and sent me a video explaining things while car was in service. Friendly dealership.
Mike Benincasa was amazing and very helpful highly suggest
Overall it was a good experience. I did have a long wait but they were very accommodating and lent me a loaner car for no charge. The staff was very nice. I would recommend to friends.
Michael Benincasa @ Walser Nissan Wayzata was amazing!
I leased a 2025 Nissan Murano from this dealership early last year, and while there were some positive aspects, overall I wouldn’t recommend purchasing here.
First, I do want to call out my sales rep—he was helpful, professional, and went above and beyond during the process. That made the initial experience pleasant.
However, there were several downsides that would prevent me from coming back. The upfront pricing felt average at best, and in hindsight, I believe I left money on the table. I’ve since purchased another vehicle in 2026 from a different dealership and realized how much better the ... Read More Google - Jun 15, 2026
Tom made the whole buying a car experience painless. Thanks a lot!
Communication between departments is poor. I was promised a fix for a problem. It was not fixed. Don't promise what you can't deliver. I felt like once you had my money i was no longer a priority. You can do better!
My patience and tolerance threshold for buying a car is very low and is rarely enjoyable for me. Today was different! It still took 2+ hours, but I actually enjoyed my time there. Everyone was very friendly. Hopefully I didn't annoy others that were there, as a few of us were having some laughs and a "good ole days" conversations from the North Stars to Gramma B's and all points in between. Small world as we knew some of the same people along the way! Sales Manager Eric was great as I called him a week ago ... Read More Google - Jun 14, 2026
Worked with Mike B. on a pre-owned black on black Jaguar F-Type. Great guy. Very knowledgeable. Showed me the service records. Ended up going with a car out of state, due to it being in a different color combination.
I had a scheduled time to pick up the car so knew I was coming. Said it had been detailed the day before...it looked terrible inside and out.
The Jeep I traded-in did not get paid off for over a couple weeks. I was placed into collections. The trucks windshield wipers needed to be replaced. I came back to get my plates and they didn't have the mount. It has been a rough start.
The cost of the brake fluid flush was twice the price as if I had taken it to a local mechanic shop.
The car I bought less than 2 months ago is a lemon. I bought an extended warranty in case of a situation like this, but when I took the vehicle to the dealership to be repaired, Service claims nothing was wrong with it.
Bob was great to work with. Even though he was working with a second customer I never felt like I was neglected. And got me the best deal he could.
Tom was great to work with! He was very helpful and not pushy at all.
BOB W ROCKS!
Walzer did a payoff on my loan and still owes money because it was not sent and received by the bank within the required timeframe. Now after supposedly paying off the loan I still owe money. This whole purchase has become a fiasco and quite frankly I am now xxxxxx off.
initial salesman shifted to another contact without explanation, 2nd salesman adequate on making the sale his follow up after the sale was forced minimum, will his boss is suspected of lying to put off the requested title registration to the husband's name. Lady in charge of filing was wonderful, but because of will was ineffective. Car has issues cruise control, seat assignment, fixing it creates a logistics problem and more time and effort on our part. I found the car online made inquiries paid cash for the car, no trade in. It couldn't have been an easier for ... Read More DealerRater - Jun 3, 2026
I went on the website to look for a car, received a call by their professional car salesman by the name of Bob, who was very very helpful and informative and the finance guy Brian was awesome
I had a good experience with Walser with the exception of some challenges with the financing. Tom was a great salesperson with great experience!
Excellent service. Oil change and tire rotation. Timely work. Reasonable charges for all services done.
Great experience at Walser Nissan Wayzata w Mike B and assist from Nelson. Originally went in to test drive Rogue and w extra information I needed pivoted to Frontier. Biggest concern was if would fit in garage. They had a solution for me to make sure it did
I have had company car for majority of my life to first experience buying new. Have heard many rough experiences going through the process. This was not that at all which is great. They listen to what you want in a vehicle and go from there
I had been into numerous dealerships ... Read More Google - May 31, 2026
Great Experience and Jake helped me through every part of the process and made things very easy
Good dealership but service center is difficult. When you schedule a service appointment you don’t get in at that time. You get put in a line. Average wait time for a standard oil change has been 3 hours or more on 5 different trips.
recently purchased a pre-owned vehicle from Walser Nissan in Wayzata. I worked with Nelsen. I would like start by saying that purchasing my vehicle from here was not a good experience. My sales rep was very unprofessional. There were several issues throughout the transaction and the lack of professionalism and customer service was appalling.
I started the purchase process online so I could get financing and everything approved before wasting time at the dealership as I knew I wanted the exact vehicle. Prior to signing the paperwork I had asked several questions regarding vehicle damage, if the vehicle came with ... Read More DealerRater - May 29, 2026
Great staff and more choices on the lot. Completed all documents on a pc rather than paper which made the process easy and efficient. I would buy there again.
I had a great experience with the service department at this dealership. Davie went above and beyond to make sure everything was handled professionally and efficiently. He kept me updated throughout the process, answered all my questions, and made the entire experience stress free. I truly appreciate Davie’s honesty, professionalism, and attention to detail. I highly recommend both Davie and the service team!
Jake in Wayzata went above and beyond to make everything happen. I’d 100% recommend Jake, and the entire Walser Nissan Wayzata team. Thank you.
The dealership website claims "Walser Reconditioning Process: All vehicles undergo a rigorous 35-stage process including a 190-point mechanical and visual inspection at our Walser Automotive Recon Center, the largest of its kind in the Upper Midwest." However, my husband and son drove 12 hours to the dealership to purchase a vehicle that ended up having a considerably undersized aftermarket cabin-air filter. He went to a local Nissan dealership to have an appropriate filter placed in the vehicle. When he followed-up with the Loyalty Manger who sold him the vehicle he was told they would "not be participating in ... Read More DealerRater - May 23, 2026
This was not a terrible experience but they missed several opportunities to be excellent. Did not offer a car fax at the time of sale. Found out immediately after the purchase that the air didn’t work and the cruise control didn’t work. They would not offer to fix them. Had to pay $1000 for my mechanic to fix it.
Jake gave such an amazing service and helped get us a great deal, while also being considerate of all the needs I have, and offering every option for me that would fot my financial needs.
Nelsen was my salesperson. He was so efficient, professional, friendly and knowledgeable. He made the leasing experience so easy. He was very patient and helped me set my phone up in the car. I will highly recommend him to friends and family. Patty Brills
Quality and condition of car wasn’t what they led on. And only one key
Great customer service. Never was pressured and we had a great experience! Great job Henry!
Mike was excellent!
I came and took a test ride in the car a month before buying it and my trade in deal was still good and then all went as smooth as silk.
Henry was awesome and he helped me to accomplish a huge step in my life, I was able to finance a car without a cosigner thank you Henry. I couldn’t have done it without you.
Great customer service. Appreciate the courtesy and helpful service tech. Was timely and was on my way.
Mike was excellent at Walser Nissan, he went above and beyond in getting us taken care of with our vehicle purchase. Would strongly recommend purchasing a vehicle with them and seeing the team at Walser.
Mike Benincasa was very helpful in selling me a used Nissan.
Poor back office staff and getting thing completed after the fact, I had to call twice and they had to send two check before our trade in was actually paid off.
Jake at Walser Nissan was absolutely awesome! Did not waste any time and helped me find the perfect vehicle! Nobody tried to sell me on something I wasn't there to look for. Great environment and awesome people that I talked to.
Jake was great to work with. Everything went very smooth and everyone was so nice.
Mike Benincasa
Worked with Henry Hofstad. Was very helpful. Great experience